Client Implementation Specialist

The Client Implementation Specialist is responsible is responsible for implementing and configuring ACA software products and solutions for all of ACA’s investment management clients. The individual in this position will also act as a liaison between the client and ACA’s product teams and be responsible for the day– to-day execution of projects. This role will be based in our London office on a hybrid in office schedule. 

What you’ll do: 

• Perform analysis on business issues, define requirements and propose solutions to solve issues
• Develop processes for data extraction, cleansing, manipulation, and analysis
•  Work directly with clients to on board them on to the ACA software products, conduct training sessions, and manage and respond to client feedback
• Communicate and manage internal and external implementation requirements and expectations  
•  Provide diagnostic support and issue resolutions for ACA software products and solutions
•  Provide support for continuous integration, test automation, source code control and review processes for ACA software products and solutions
• Manage ACA software product and solution releases and upgrades
•  Maintain procedural documentation and update as necessary
• Constantly evaluate processes and procedures for inefficiencies, and make recommendations for improvement, and drive them through with stakeholders
• Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives  

To qualify for the role, you must have:

• Working knowledge of database concepts and SQL

Ideally, you will have: 

•  Bachelor’s Degree; computer science, information technology, math, or related field preferred
•  Two (2) years of experience in FinTech, financial services or investment technology company or strong willingness to learn
• Experience with Git, TeamCity, and best practices is preferred
•   Experience in accounting, execution or order management systems is a plus
•  Experience with debugging C# code, and familiarity with unit testing frameworks is a plus Experience with Tableau, and / or SQL Server Reporting Services a plus.

Skills and attributes for success: 

•  Demonstrated professional integrity
• Dependable, flexible, and adaptable to new ACA initiatives and changing client need
• Ability to work well in a fast-paced, small-team environment
• Ability to work independently, multi-task and prioritize effectively
•  Ability to establish and maintain effective working relationships with colleagues and clients
• Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks
• Dedicated to upholding ACA’s high-quality standards and customer service focus
• Strong organizational and problem-solving skills with attention to detail
• Strong oral and written communication skills 10. Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet

What working at ACA offers: 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes an annual discretionary bonus, pension, private medical insurance, group life insurance, group income protection, subsidized corporate gym membership, season ticket loan, employee assistance programme, and more. Our time off options include up to 26 days of annual holiday allowance and statutory bank holidays, as well as days off for your work anniversary, career development, and volunteering.  

About ACA: 

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape. 

What we commit to: 

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.