Manager, IT Systems

About ACA:
 

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.
 
Position Summary 

The Manager, IT Systems is responsible for driving their team to be successful and ensuring all deliverables are met including the architecture, design, implementation, and management of the technology systems utilized by ACA Group (“ACA”). This position needs to understand the IT vision and help drive the changes to realizing the vision. This position is expected to help the team adapt to new ideas and would be responsible for identifying and implementing improvements within IT Systems. Execution of assigned tasks on time and on quality with limited oversight and assistance from others. Serves as a guide to others to help prioritize all the asks across multiple constituencies. When faced with challenge, works to first self-resolve before seeking out others.

Job Duties

1. Assist with the development and execution of ACA’s overall IT strategy, ensuring alignment with business objectives and long-term goals.
2. Manage the IT System Administrator team, providing leadership, coaching, and performance management to ensure high-quality service delivery.

3. Ensure platform availability, performance, and scalability, including the design and testing of disaster recovery and business continuity plans.
4. Monitor IT operations and service delivery metrics, identifying areas for improvement and implementing corrective actions.
5. Design, implement, and maintain ACA’s infrastructure across Office 365, Azure, and AWS environments, in collaboration with technical leads. 
6. Research, evaluate, and implement new or replacement systems to support evolving business needs and technology trends. 
7. Develop, document, and enforce standard operating procedures (SOPs), ensuring consistency, compliance, and operational efficiency. 
8. Drive the consolidation and retirement of legacy systems to streamline operations and reduce technical debt. 
9. Ensure compliance with security policies, regulatory requirements, and industry best practices across all IT systems. 
10. Collaborate with cross-functional teams to translate business requirements into technical solutions and ensure successful implementation. 
11. Manage portions of the IT budget, including forecasting, cost control, and procurement planning. 
12. Maintain and strengthen vendor relationships, including contract negotiation, performance evaluation, and service level management. 
13. Stay informed on emerging technologies, particularly in cloud computing, cybersecurity, and AI, and assess their applicability to ACA’s environment. 
14. Lead or contribute to ad-hoc work and special projects as necessary to support ACA’s internal and client facing initiatives. 

Education, Experience and Skills

• Required Education and Experience 
• Bachelor’s Degree in related field or three years of practical experience in related information security role.
•  

Preferred Education and Experience

 Required Education and Experience  

1. Bachelor’s Degree in related field

2. Six years’ experience in related job roles 

Preferred Education and Experience 

1. Strong leadership skills including the ability to manage and motivate a team.
2. Strong strategic and analytical skills to analyze complex problems and develop a strategic solution.
3. Strong project management skills from project start to finish.
4. Strong technical expertise in Office 365, Azure, AWS and other related technologies.
5. Skilled with taking an abstract problem and turning it into a working solution.
6. Skilled in one or more scripting languages, preferably to include PowerShell.
7. Demonstrated professional integrity.
8. Dependable, flexible, and adaptable to new ACA initiatives and changing client needs.
9. Ability to work well in a fast-paced, small-team environment.
10. Ability to work independently, multi-task and prioritize effectively.
11. Ability to establish and maintain effective working relationships with colleagues and clients.
12. Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks. 
13. Dedicated to upholding ACA’s high-quality standards and customer service focus. 
14. Strong organizational and problem-solving skills with attention to detail. 
15. Strong oral and written communication skills
    
    

What working at ACA offers:

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You’ll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial and emotional well-being.

 About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.