Consultant (MS), Expert Network Chaperoning

The Opportunity:

The individual in this position works with and supports supervisors, relationship managers, account owners, and engagement leads for Expert Network Chaperoning. Consultants typically have supervisory, training, and/or subject matter expertise responsibilities in addition to their expertise and support on managed services engagements. Consultants are expected to maintain up-to-date knowledge regarding the regulations, best practices, and nuances associated with the products and services they engage in. 

What you’ll do:

• Own the overall experience, health, and growth of assigned client relationships
• Oversee client relationships, including onboarding new clients, setting scope and workflow expectations, communicating findings, tracking budgets, reviewing invoices, answering questions, and ensuring client expectations and contractual obligations are met
• Manage client quotas and be accountable for client deliverables
• Support day-to-day expert network chaperoning operations
• Partner closely with expert networks as well as clients to ensure smooth execution and collaboration
• Ensure the expert network chaperoning business remains sustainable, scalable, and aligned with client expectations
• Work cross functionally across the Research Compliance Solutions team, including collaborating directly with the Encore and Call Compliance teams
• Develop a deep understanding of all aspects of the Research Compliance Solutions business and Managed Services offerings
• Identify opportunities for client growth or expanded support across other Managed Services delivery teams
• Support and/or lead managed services projects with other supervisors, relationship managers, account owners, and project leads
• Train new staff on regulations, policies, and procedures in one-on-one and small group settings
• Participate in training and career development via assigned courses/curriculums, supervisor instruction, and other training opportunities

To qualify for the role, you must have:

• Bachelor’s degree; major or concentration in compliance, criminal justice, law, business, accounting, finance, and/or economics preferred

• At least three years of industry experience serving in a regulatory compliance role
• Experience working within or adjacent to the expert network industry
• Direct expert network experience is strongly preferred
• Strong client‑facing and customer‑service orientation
• Proficiency in Microsoft Excel

Skills and attributes for success:

• Demonstrated professional integrity
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
• Ability to exercise discretion and make independent judgments on matters of significance
• Ability to work in a fast-paced, small team environment
• Ability to establish and maintain effective working relationships with colleagues and clients
• Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks.
• Dedicated to upholding ACA’s high-quality standards and customer service focus
• Strong organizational and problem-solving skills with attention to detail
• Strong oral and written communication skills
• Proficient with Microsoft Office applications and comfortable working in a tech enabled environment

What working at ACA offers:

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.