Customer Success Specialist

The Opportunity

The Customer Success Specialist works directly with ACA’s software clients to ensure they are getting the most out of our software products.

• Office Locations: NYC (Near Grand Central Station), Pittsburgh, Chattanooga, Medford, OR, Portland, Maine, Boston, Chicago
• Must be able to be onsite 2 days/week (Hybrid) in one of these offices

Your Key Responsibilities 
•    Resolve customer service issues by answering questions or referring clients to appropriate technical support resources
•    Update Customer Success development team on client technical problems or issues
•    Provide client feedback to the customer experience team for product improvement
•    Proactively contact clients to ensure software is used to its full potential
•    Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives

Skills and attributes for success 
•    Bachelor’s Degree required with a major or concentration in business, accounting or finance preferred.
•    Three (3) to Five (5) years plus of experience in a corporate environment, financial services industry, or compliance a plus
•    Experience with Zendesk software a plus

To qualify for this role you must have
•    Demonstrated professional integrity
•    Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
•    Ability to work well in a fast-paced, small-team environment
•    Ability to work independently, multi-task and prioritize effectively
•    Ability to establish and maintain effective working relationships with colleagues and clients
•    Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks
•    Dedicated to upholding ACA’s high-quality standards and customer service focus
•    Strong organizational and problem-solving skills with attention to detail
•    Strong oral and written communication skills
•    Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet