Director (MS)

The Opportunity: 

The individual in this position is responsible for overseeing and managing all aspects of client engagements, including advising clients on the overall management and performance of their compliance program, developing and sustaining client relationships, and developing and overseeing ACA staff. The individual will be asked to identify and assume certain leadership or management tasks. As part of the senior consulting team the individual will play a key role in maintaining and enhancing the delivery of the firm’s products and services, ensuring high levels of client service and demonstrating high levels of technical competence across a wide range of areas applicable to our clients. The individual will be seen as a leader in the team and will be expected to assist in the supervision and development of less experienced members of the team and be a positive influence while reflecting ACA’s culture and values. The position will also require the holder to take ownership (with the support of US Reg Management) for the implementation of certain aspects of the firm’s strategy and growth objectives

What you’ll do:  

• Proactively direct all aspects of consulting work including leading project teams, preparing and presenting complex written and verbal materials, and defining resource requirements, project workflow, budgets, billing and collection.
• Dedicate time to coaching staff in their career and technical development, including in respect of client interactions and soft skills.
• Manage assigned client relationships and projects proactively (monitoring profitability and accounts receivable) where you are the designated account owner, including responding to clients’ questions and needs in a timely and pragmatic manner and ensuring that colleagues contributing to shared accounts do the same.
• Oversee the management of clients for which your supervisees are account owners offering a sounding board and troubleshooting capability.
• Demonstrating a commercial awareness such that additional ACA Group services can be promoted for the benefit of clients where appropriate (via referrals to dedicated sales representatives)
• Coordinate staffing for chaperoning calls and ensuring global coverage
• Manage day-to-day operations with a focus on execution and delivery
• Build clear processes and procedures to support operational efficiency
• Support product development by collaborating with development teams to convey needs and be the bridge between delivery and delivery enablement
• Lead a diverse global team, including training, development, and setting strategic direction
• Drive strategic initiatives and lay the foundation for a well-trained team
• Explore and implement AI solutions creatively to enhance operations
• Manage client expectations and work with strategic clients to balance delivery capabilities
• Predict staffing needs and balance workloads across managed services
• Adapt to fluctuating client needs and juggling multiple priorities
• Comfortable managing multiple initiatives while overseeing daily operations
• Formally supervise, train, evaluate, oversee, and provide feedback to colleagues in a supervisory and project manager capacity. Support and lead the communication of key messages to the Compliance Division.

To Qualify for the role, you will have:  

• Bachelor’s degree. 
• 9 years of industry experience.
• Alternatively, at least 7 years of experience that includes some combination of the following: (i) an examiner or attorney with the U.S. SEC, NFA, CFTC, FINRA or another regulatory authority or (ii) a compliance analyst or consultant with ACA or a consulting organization comparable to ACA.
• Expert working knowledge of relevant federal securities laws and associated rules and regulatory positions thereunder (e.g., Investment Advisers Act of 1940, Investment Company Act of 1940, Securities Exchange Act of 1934, Commodity Exchange Act of 1936, Commodity Futures Trading Commission Act of 1974.

Ideally, you’ll also have: 

• 3 years plus of supervisory experience.

Skills and Attributes for Success:  

• Demonstrated professional integrity
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
• Ability to exercise discretion and make independent judgments on matters of significance
• Ability to work in a fast-paced, small team environment
• Ability to establish and maintain positive and effective working relationships with colleagues and clients
• Highly motivated and goal oriented; pro-active in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks.
• Dedicated to upholding ACA’s high-quality standards and customer service focus
• Strong organizational and problem-solving skills with attention to detail
• Strong oral and written communication skills
• Proficient with Microsoft Office applications and comfortable working in a tech enabled environment.

What working at ACA offers: 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.  

About ACA: 

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape. 

What we commit to: 

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. 

The cash compensation range we have provided has been benchmarked against similar organizations of comparable size, sector, and age. Our offers of employment consider a variety of factors, including but not limited to, unique skill sets, specific expertise or certifications and business/organizational needs. It is not typical for us to hire talent at the top of the range for a role, in part because it’s so important to us to allow all ACA employees the opportunity to develop over time, and to feel rewarded for doing so. Our listed range is a reasonable estimate of the total yearly compensation.