Project Management Office PMO Director

The PMO (Project Management Office) Director is responsible for overseeing day-to-day operations of the project management organization to ensure efficient and successful delivery of internal and external projects.

This role involves establishing project management standards, creating and implementing training programs, growing and scaling a project management team, and liaising across the organization to ensure operational excellence and client satisfaction across the Project and Resource Management Organization (PRMO). This role will be based out of one of our office locations, (Pittsburgh, PA, Portland, ME, or NYC (Grand Central Tower). You will work on a hybrid schedule with two days per week in the office.

What you’ll do:

• Hire, lead, grow, and scale a team of project managers utilizing best-in-class project management methodologies, techniques, governance, and processes
• Liaise with internal stakeholders (commercial teams on sales pipeline, resource managers on staffing, and enterprise technology teams on developing and enhancing technology and automation) to optimize PRMO workflows and reporting
• Develop and train teams on written standard operating procedures in conjunction with cross-functional teams and initiatives to ensure enterprise-wide success and client satisfaction
• Roll out project management processes over time, across professional services business units
• Identify skill and process gaps within the project management teams and recommend changes to PRMO Leadership to optimize PRMO-related workflows
• Set performance targets and conduct reviews for direct reports.
• Manage budget, costs, deliverables, and other related metrics within projects and project manager teams, including project profitability and adherence to contractual requirements
• Directly supervise teams of project managers responsible for the successful delivery of professional services engagements
• Actively participate in strategic planning exercises for the rollout of the PRMO project management and corresponding communications, reporting, and change management

To Qualify for the role, you will have:

• Bachelor’s degree in Business, Management, Operations, or a related field
• 7+ years of experience within a Project Management Organization or equivalent experience
• Strong organizational skills with the ability to manage multiple tasks and competing priorities
• Excellent communication skills to cultivate and maintain relationships with project managers, teams, vendors, and other stakeholders
• Strong knowledge of project management methodologies, tools, and software; familiarity with Certinia PS Cloud (PSA) strongly preferred
• Excellent problem-solving, organizational, and decision-making skills
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Deep understanding of operational systems, technology adoption, and process improvement
• Attention to detail and ability to work independently with minimal supervision.

Ideally, you’ll also have:

• Master’s Degree in a related field
• A Project Management Professional (PMP)® or equivalent certification
• Familiarity with Agile methodologies
• Proven experience managing high-value and complex projects in a governance, risk, and compliance consulting environment
• Familiarity with Salesforce, Conga CLM, and/or Salesforce CPQ
• Financial Industry experience is a plus

Skills and attributes for success:

• Proven experience in project management leadership roles
• Strong understanding of resource and project management methodologies
• Excellent problem-solving and conflict-resolution skills
• Effective communication and collaboration skills with cross-functional teams such as revenue, accounts receivable, enterprise solutions & development, FP&A, services delivery, legal, product, etc.
• Experience developing and implementing training programs and standards
• Experience managing onshore, offshore, and remote teams, including in a supervisory capacity

What working at ACA offers:

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.