Resource Management Office RMO Director

The RMO (Resource Management Office) Director is responsible for overseeing day-to-day operations of the resource management organization to ensure the efficient allocation of resources to projects while maintaining high operational standards and client satisfaction. This non-billable, non-client-facing role requires establishing resource management standards, strategic oversight of resource management processes, conflict resolution, and process improvement initiatives. The RMO Director collaborates closely with cross functional stakeholders across the organization, particularly within the Project and Resource Management Organization (PRMO) to address staffing needs and align resources with company goals. This role will be based out of one of our office locations, (Pittsburgh, PA, Portland, ME, or NYC (Grand Central Tower). You will work on a hybrid schedule with two days per week in the office.

What you’ll do:

• Hire, lead, and scale a team of resource managers to ensure resources are assigned efficiently and effectively to meet internal and external project demands
• Liaise with internal stakeholders (commercial teams on sales pipeline, resource managers on staffing, and enterprise technology teams on developing and enhancing technology and automation) to optimize PRMO workflows and reporting
• Review and analyze resource requests, making recommendations for hiring or contracting to the PRMO Leader based on project forecasts
• Manage resource records and related attributes such as work calendar, skills, utilization targets, and dimensions
• Develop and train teams on written standard operating procedures for resource allocation and management in conjunction with cross-functional teams and initiatives to ensure enterprise-wide success and client satisfaction
• Identify skill gaps or inefficiencies within the Resource Management team and recommend changes to PRMO Leadership to optimize PRMO-related workflows
• Address and resolve conflicts escalated by Resource Managers, ensuring alignment with organizational priorities
• Remove internal roadblocks to enhance the efficiency of the Resource Management team
• Work closely with cross-functional teams to forecast resource needs and align them with strategic goals
• Actively participate in strategic planning exercises for the rollout of the PRMO resource management and corresponding communications, reporting, and change management

To Qualify for the role, you will have:

• Bachelor’s degree in Business, Management, Operations, or a related field
• 7+ years of experience in resource management, workforce planning, or a related role within a consulting or professional services environment
• Proven leadership experience with the ability to manage and mentor a team
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools
• Proficiency in Certinia PS Cloud (PSA)
• Familiarity with resource management tools, software, and methodologies
• Familiarity with Salesforce, Conga CLM, and/or Salesforce CPQ
• Attention to detail and ability to work independently with minimal supervision

Ideally, you’ll also have:

• Master’s Degree in a related field
• Familiarity with Agile methodologies
• Excellent communication and interpersonal skills for effective coordination across teams and external partners
• Financial Industry experience is a plus

Skills and attributes for success:

• Excellent written and oral communication skills to manage large amounts of data and correspondence effectively
• Ability to build trust, maintain confidentiality, and handle sensitive situations with tact and professionalism
• Strong critical thinking to develop innovative solutions for unexpected challenges and conflicts
• Demonstrated ability to allocate resources effectively, ensuring optimal use of employees, budgets, and assets
• Use comprehensive data analysis to make informed and strategic decisions
• Plan, organize, and track delegated tasks to support resource management initiatives
• Analytical and forecasting skills to anticipate resource needs and address future challenges
• Adaptable to changing organizational needs and priorities
• Exceptional time-management skills to balance multiple responsibilities effectively
• Experience managing onshore, offshore, and remote teams, including in a supervisory capacity

What working at ACA offers:

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.