Technical Writer I

The Opportunity:

The overall responsibility of this technical writer will be to deliver well-written end-user and internal documentation for ComplianceAlpha.

By direction of the RegTech Strategy and Advocacy Team, this role will work with various subject matter experts to understand how ComplianceAlpha works, then develop and maintain client-facing and internal content such as user documentation, training materials, and other materials as assigned. The role will report to the lead technical writer.

• Office Locations: NYC (office is near Grand Central), Pittsburgh, Medford, Oregon, Chattanooga, Portland, Maine and Boston
• Must be able to go into one of these offices 2 days/week (Hybrid)

What you’ll do:

• Work with ComplianceAlpha product teams to understand the various tools and products; assist in the development and maintenance of client-facing user documents (e.g., user documentation, training materials, internal guides, etc.)
• Help review, reorganize, and update existing documentation
• Provide ad hoc support in drafting content to be used for marketing and training purposes, for the ACA website, and to satisfy other internal requests

Required Education and Experience  

• Bachelor’s degree in technical writing, English, journalism, or other writing-centric program
• 3-5 years related writing experience with a focus on technology
• SaaS product experience
• Familiarity with software/platforms such as MadCap Flare, Zendesk Guide, or Userpilot

Required Skills and Attributes

• Flexible and able to juggle multiple documentation requests at once. Exceptional written and verbal communication skills.
• Ability to understand technical subject matter and produce written content that can be understood by both technical and non-technical audiences.
• Dependable, disciplined, and self-motivated enough to work remotely without on-site supervision.
• Well-organized and able to work as part of a fast-paced team to meet demanding timelines.

What working at ACA offers:

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.