Manager, A/R, Credits, Write Offs & Unbilled

Position Summary

The Manager, Accounts Receivable – Credits, Write-Offs & Unbilled AR is responsible for the oversight, governance, and execution of complex credit, write-off, and unbilled accounts receivable activities across ACA. This role provides both strategic oversight and hands-on review of high-risk, high-impact AR items while ensuring compliance with ACA policies, approval thresholds, and internal controls.

This position manages a team of five (US Based) and a Pune-based Assistant Manager who supervises two (2) Credit & Write-Off Analysts. The role partners closely with Revenue, Billing, Order Management, Customer Service Managers and Finance leadership to ensure accurate financial reporting and timely AR resolution.

Job Duties and Responsibilities

• Oversee the end-to-end lifecycle of credits, write-offs, and unbilled AR activities
• Review and approve complex, high-dollar, or non-standard credit and write-off requests
• Ensure credits and write-offs are appropriately supported by contractual and billing analysis
• Lead unbilled AR research efforts and drive resolution in partnership with Billing and Revenue teams
• Ensure timely conversion of unbilled AR to invoiced AR or proper disposition of non-billable balances
• Manage and coach 6 direct reports
• Provide performance management, workload oversight, and quality review across global teams
• Ensure accurate processing and documentation within Deltek, Salesforce, and Zendesk
• Support SOX compliance, internal controls, and audit requests
• Identify recurring issues and implement process improvements across AR

Education, Experience, and Skills Required

• Education & Experience
• Bachelor’s degree in Accounting, Finance, Business, or related field required
• Seven (7) or more years of progressive Accounts Receivable or finance operations experience
• Experience managing credits, write-offs, and complex AR research activities
• Prior people management experience including offshore team leadership
• Strong understanding of contracts, billing structures, and AR accounting principles
• Experience with Deltek, Salesforce, and Zendesk or comparable systems
• Strong analytical, organizational, and problem-solving skills
• Advanced excel skills
• Excellent written and verbal communication skills
• Detail-oriented with a strong compliance and control mindset

Supervisory Responsibility

Yes. Responsible for managing six (6) direct reports, including a Pune-based Assistant Manager with two (2) direct reports.

What working at ACA offers: 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.  

About ACA: 

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape. 

What we commit to: 

ACA is an equal opportunity employer. We conduct our business without regard to race, color, religion, sex, age, national origin, pregnancy, reproductive health decision making, familial status, marital status, sexual orientation, gender identity, disability, veteran status, citizenship, ancestry, genetic information, or any other characteristics prohibited by law.