Senior Order Management Admin

The Senior Order Management Administrator is responsible for overseeing the set up and maintenance of client projects in ACA’s client relationship management and accounting system to ensure client projects are accurately set up in a timely manner and are prepared to be handed off to the billing team. In addition, this role also assists with contract terminations and renewals.

What you’ll do:  

• Analyze executed client contracts to confirm scope, pricing, billing terms, and project structure; then set up new client projects in ACA’s client relationship management (PSA) and accounting systems with complete and accurate setup details.
• Ensure related contract records are maintained in ACA’s systems; confirming that each executed agreement is properly associated to the correct opportunity and project to support reporting, and billing accuracy.

• Process contract amendments and renewals by validating changes to products, scope, pricing, and billing requirements; update existing projects accordingly, and notify impacted teams so downstream activities (delivery, invoicing, and reporting) remain aligned to the latest contract terms.

• Ensure project and contract data integrity by following established procedures, meeting turnaround expectations, reconciling discrepancies across systems, and escalating exceptions (e.g., missing documentation, unclear terms, system errors) to the appropriate stakeholders for resolution.

• Oversee the set-up of annual recurring (auto-renewable) services and subscription products in billing systems to ensure consistent and accurate billing for each annual term.

• Provide operational support to the Order Management and Finance teams through ad hoc reporting, special projects (e.g., process documentation, control improvements, and system clean-up activities) to improve the accuracy and efficiency of contract-to-project setup and maintenance

To Qualify for the role, you will have:  

• Bachelor’s degree in business or finance OR 10+ years of contract setup/order management

• Minimum of three (5) years of related experience, preferably in a professional services firm

Ideally, you’ll also have: 

• Experience with Salesforce.com is a plus
• Experience working in a contract setup/order management

Skills and Attributes for Success:  

• Ability to exercise discretion and make independent judgments on matters of significance
• Ability to read contracts and decipher critical details
• Extremely strong attention to details
• Strong organizational and problem-solving skills
• Demonstrated professional integrity
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
• Ability to work well in a fast-paced, small-team environment
• Ability to work independently, multi-task and prioritize effectively
• Ability to establish and maintain effective working relationships with colleagues and clients
• Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks
• Dedicated to upholding ACA’s high-quality standards and customer service focus
• Strong oral and written communication skills
• Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet

What working at ACA offers: 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.  

About ACA: 

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape. 

What we commit to: 

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. 

The cash compensation range we have provided has been benchmarked against similar organizations of comparable size, sector, and age. Our offers of employment consider a variety of factors, including but not limited to, unique skill sets, specific expertise or certifications and business/organizational needs. It is not typical for us to hire talent at the top of the range for a role, in part because it’s so important to us to allow all ACA employees the opportunity to develop over time, and to feel rewarded for doing so. Our listed range is a reasonable estimate of the total yearly compensation.