Assistant Manager, Accounts Receivable – Credit Processing

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our Compliance Alpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

Position Summary

The Assistant Manager, Accounts Receivable – Credit Processing is a senior, hands-on contributor within the Finance organization, responsible for executing and overseeing credit and write-off activities in accordance with ACA policies, controls, and approval thresholds. This role combines direct processing responsibilities with review, approval, and supervisory duties, ensuring accuracy, consistency, and timeliness across credit and write-off transactions.

This position supervises two (2) Pune-based Credit & Write-Off Analysts and serves as a key escalation point for complex credit matters, process adherence, and workflow coordination. The Assistant Manager is expected to operate with a high degree of independence, organization, and accountability while supporting continuous process improvement within the AR function.

Job Duties and Responsibilities

• Process credits and write-offs in accordance with established ACA policies, approval matrices, and internal control requirements
• Review and approve credits and write-offs within a defined dollar threshold; escalate items exceeding thresholds in accordance with governance procedures
• Perform detailed reviews of credit requests to validate accuracy, supporting documentation, contractual alignment, and proper accounting treatment
• Ensure timely and accurate posting of approved credits and write-offs within applicable financial systems
• Supervise, train, and provide ongoing guidance to two (2) Pune-based Credit & Write-Off Analysts
• Monitor daily workloads to ensure service-level expectations and month-end timelines are met
• Serve as a subject matter resource for complex credit scenarios and audit-related inquiries
• Partner with AR leadership and cross-functional teams to resolve credit-related issues
• Maintain tracking tools, reconciliations, and reporting related to credit and write-off activity
• Identify process improvements to strengthen controls and operational effectiveness
• Support internal and external audit requests
• Participate in special projects and ad hoc initiatives

Education, Experience, and Skills Required

• Bachelor’s degree in Accounting, Finance, Business, or related field preferred
• Five (5) or more years of progressive Accounts Receivable experience with credit/write-off focus 
• Ability to review and interpret contractual terms and billing data
• Experience working with enterprise financial systems such as Deltek, Salesforce, and Zendesk (or similar platforms)
• Prior experience reviewing or approving transactions within defined thresholds
• Supervisory or team lead experience preferred
• Advanced proficiency in Microsoft Excel
• Strong organizational skills and attention to detail
• Self-motivated with ability to work independently
• Strong written and verbal communication skills
• Supervisory Responsibility - Yes. This role supervises two (2) Pune-based Credit & Write-Off Analysts and is responsible for training, quality review, and performance feedback.

What working at ACA offers: 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You’ll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial and emotional well-being. 

What we commit to: 

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.