Assistant Manager, Collections

About ACA: 

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape. 

Position Summary

The Collections Assistant Manager is responsible for overseeing day-to-day collections activities, ensuring timely recovery of outstanding receivables, and supporting cash flow optimization. This role involves managing a team, driving process improvements, maintaining strong customer relationships, and ensuring adherence to company policies and controls. 

Job Duties 

1. Oversee and manage the end-to-end collections process for assigned portfolios

2. Ensure timely follow-up on overdue invoices and drive reduction in Days Sales Outstanding (DSO)

3. Monitor aging reports and prioritize high-risk accounts

4. Review customer accounts on a periodic basis including performance of customer reconciliations

5. Handle escalated collection cases and negotiate payment plans where required

6. Supervise, mentor, and guide a team of collections analysts/executives, and Set performance targets and conduct regular performance reviews

7. Ensure workload allocation and productivity optimization

8. Build and maintain strong relationships with key customers and collaborate with internal teams (Sales, Customer Success, Billing, AP) to resolve disputes and improve collections efficiency

9. Prepare and review weekly/monthly collections reports and dashboards

10. Identify opportunities to streamline collections processes and enhance efficiency

11. Work closely with cross-functional teams to ensure timely resolution of discrepancies

Required Education and Experience 

1. 8-10 years of experience Accounts Receivable and collections

2. Prior experience in a team lead or supervisory role preferred

3. Strong knowledge of AR processes, aging analysis, and collections strategies

Preferred Education and Experience

1. Bachelor’s degree with a major or concentration in accounting or finance

2. Experience with ERP systems (Workday)

3. Advanced proficiency in Microsoft Excel (pivot tables, reporting, analysis)

Required Skills and Attributes

1. Ability to exercise discretion and make independent judgments on matters of significance

2. Demonstrated professional integrity

3. Dependable, flexible, and adaptable to new ACA initiatives and changing client needs

4. Ability to work well in a fast-paced, small-team environment

5. Ability to work independently, multi-task and prioritize effectively

6. Ability to establish and maintain effective working relationships with colleagues and clients

7. Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks

8. Dedicated to upholding ACA’s high-quality standards and customer service focus

9. Strong organizational and problem-solving skills with attention to detail

10. Strong oral and written communication skills

11. Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet

12. Supervisory Duties - Summary Supervise, train, evaluate, oversee, and provide feedback to supervisees.

ACA Equal Opportunity Employer Statement

ACA is an equal opportunity employer. We conduct our business without regard to race, color, religion, sex, age, national origin, pregnancy, reproductive health decision making, familial status, marital status, sexual orientation, gender identity, disability, veteran status, citizenship, ancestry, genetic information, or any other characteristics prohibited by law.