Client Engagement Associate

Position Summary:

The role of Client Engagement Associate is a service position primarily focused on client satisfaction and retention. This role builds C-level relationships with new and existing clients and supports growth initiatives and the activities of internal Account Owners by collaborating with internal delivery teams to ensure prompt delivery of projects

Job Duties:

1. Work closely with two to three Account Owners to manage and retain client relationships and build client loyalty across a pool of 50-100 clients.

2. Develop and maintain an understanding of the client’s overall business, future plans, and potential needs

3. Collect and maintain key client-related data

4. Maintain ongoing understanding of client’s various engagements across ACA

5. Create and disseminate project status updates to each clients on a monthly basis, and help account owners prepare for quarterly touch points with clients

6. Schedule client meetings and touch points for account owners

7. Nudge clients on deliverables, dates and deadlines

8. Own the client project dashboard and escalate issues quickly

9.  Initiate frequent touches with clients to prove value and support increased loyalty

10. Communicate status and next steps to the client and appropriate internal ACA partners

11. Act as primary escalation contact for small-to-mid level client questions and concerns. 

12. Coordinate with multiple service delivery groups at ACA Aponix to ensure excellent, timely, and consistent client delivery.

Preferred Education and Experience:
 

1. Two (2) years of related experience

2. Exposure to Salesforce

3. MS Office Suite (especially Powerpoint and Excel)

Required Skills and Attributes :

1. Ability to build strong relationships and engage with multiple stakeholders in different parts of the organization

2. Exceptional project management skills and attention-to-detail

3. Excellent communicator in written and verbal form

4. Demonstrated professional integrity

5. Dependable, flexible, and adaptable to new ACA initiatives and changing client needs

6. Ability to work well in a fast-paced, small-team environment

7. Ability to work independently, multi-task and prioritize effectively

8. Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks

9. Dedicated to upholding ACA’s high-quality standards and customer service focus.

10. Strong organizational and problem-solving skills

11. Resourceful at identifying problems and solutions to problems

12. Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet.

What working at ACA offers:
 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You’ll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial, and emotional well-being.

About ACA:
 

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to:
 

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment.