Connectors Support Analyst

About ACA:
 

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

Position Summary

 

The Connectors Support Analyst will play a key role in supporting ACA’s native data connectors and the reliable delivery of data to the ComplianceAlpha platform. This junior-level position focuses on daily monitoring and troubleshooting of data connector logs, primarily using Airbyte, to ensure consistent and accurate data flows.

The ideal candidate is detail-oriented, proactive, and eager to learn. This role requires a strong focus on customer service, clear communication, and the ability to follow documentation and checklists with precision. There will be opportunities to grow technical skills, assist with testing, and engage directly with internal teams and clients to resolve issues and enhance data integration processes.

Job Duties
 

1. Monitor and review daily logs from Airbyte and ACA’s native connectors to identify and report errors.
2. Assist with the onboarding of new data connectors by following established protocols.
3. Collaborate with technical architects, client implementation teams, and infrastructure to maintain, troubleshoot, and improve data connectors.
4. Update internal ticketing systems with issue progress and resolutions for both internal and client-facing cases.
5. Create and maintain up-to-date documentation, runbooks, and troubleshooting guides.
6. Communicate directly with clients and internal stakeholders to troubleshoot and resolve connector-related issues.
7. Provide support for diagnostic analysis and resolution for ACA-owned software.
8. Participate in project-related activities and ad-hoc tasks as assigned.

Required:
 

1. 1–2 years of experience in a technical support, QA, or data operations role (internships or equivalent experience considered).
2. Familiarity with data integration workflows and/or data validation.
3. Basic knowledge of SFTP, SMTP, and AWS services.
4. Strong attention to detail and problem-solving skills.
5. Comfortable reviewing logs or structured data (e.g., JSON).
6. Clear and professional communication skills (written and verbal).
7. Interest in learning new technologies and working in a fast-paced team environment.

Preferred:
 

1. Experience working with Airbyte or similar ETL/data integration platforms.
2. Exposure to SQL or scripting for data queries.
3. Familiarity with issue tracking tools (e.g., Jira, Zendesk).
4. Experience working directly with clients or end-users.

What working at ACA offers:
 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You’ll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial, and emotional well-being.


What we commit to:
 

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.