Manager, Order Management

Job Title: Manager, Order Management

Job Type: Full Time

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

Position Summary

The Manager of Order Management is responsible for the day-to-day operations of the Order Management team, consisting of Contract QC, and Project and Billing Contract Setup.  This role will regularly interact and partner with cross functional Directors, Managers, and Sales Representatives. Additionally, the Manager of Order Management will contribute to the success of the Company’s Quote-to-Cash transformation program.

Job Duties

• Provide leadership and manage the daily activities of the Order Management Team
• Establish processes to ensure all sales orders are properly set up in the company’s systems to ensure proper service delivery, billing, revenue recognition, and reporting
• Ensure Sales Opportunities are Closed/Won in Salesforce.com in a timely manner, with a focus on end of month deadlines
• Implement SOP's for the Order Management Team
• Manage SLA’s for the Order Management Team
• Perform weekly/monthly audits on Order Management work and on Sales Orders to proactively resolve errors
• Provide weekly/monthly reporting for Order Management
• Work cross-functionally with other Financial Ops Leaders to define and deploy best practices
• Play an active role in the testing and deployment of the Company’s Quote-to-Cash platform
• Lead and develop a high performing global team

Education, Experience and Skills

• Required Education and Experience 
• 5+ years of success in a team of a similar size with high-volume, fast-paced transactions around contract and order management.
• Bachelor’s Degree (Business Administration or Finance), or relevant experience with contract/order management

Preferred Education and Experience

• Experience with Salesforce (including PSA), Deltek, and Conga, and Docusign
• Experience with people leadership and growing teams

Required Skills and Attributes

• Ability to exercise discretion and make independent judgments on matters of significance
• Excellent relationship management skills and adept at collaborating across functional lines
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
• Ability to work well in a fast-paced, small-team environment
• Ability to work independently, multi-task, prioritize effectively, and adapt to change
• Ability to establish and maintain effective working relationships with colleagues
• Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks
• Dedicated to upholding ACA’s high-quality standards and customer service focus
• Strong organizational and problem-solving skills with attention to detail
• Superior oral and written communication skills
• Proficient with Microsoft Office applications, Salesforce, and the Internet

What working at ACA offers:

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You’ll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial, and emotional well-being.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.