Operations Manager

About ACA:
 

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

Position Summary


The individual in this position is responsible for the administration of corporate support activities by providing daily administrative support to ACA Compliance Group.

Job Duties

1. Provide clerical and general administrative support to ACA’s management and staff

2. Answer office phones and direct incoming calls

3. Purchase and maintain office and kitchen supplies in accordance with ACA purchasing policies and budgetary restrictions

4. Administer scheduling of office space, including offices, workstations, and meeting rooms, which may include facilitating meal and beverage service, coordinating audio/visual equipment, and administering other meeting-related needs

5. Coordinate travel, meetings, conferences, webcasts and other arrangements for ACA’s personnel, investors, visitors, and others as needed

6. Oversee organization and maintenance of corporate support files and paperwork

7. Prepare various staff and management reports, memos and other documents

8. Supervise, train, evaluate, oversee, and provide feedback to operational support staff

9. Exercise discretion and make independent judgements on matters of significance. 

10 Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives

Required Education and Experience

1. Minimum 4 year of experience performing administrative or clerical duties in an office setting 

Preferred Education and Experience

1. Bachelor’s Degree preferred – major or concentration business, computers, or office management preferred 2. 2 years of supervisory experience 

Required Skills and Attributes

1. Proficiency in the use of office equipment, including phone systems, faxes, copiers, and scanners
2. Proficient with Microsoft Office applications and comfortable working in a tech enabled environment.
3. Demonstrated professional integrity
4. Dependable, flexible, and adaptable to new ACA initiatives and changing employee needs
5. Ability to work well in a fast-paced, small-team environment
6. Ability to work independently, multi-task and prioritize effectively
7. Ability to establish and maintain effective working relationships with colleagues
8. Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks
9. Dedicated to upholding ACA’s high-quality standards and customer service focus
10. Strong organizational and problem-solving skills with attention to detail
11. Strong oral and written communication skills