Project & Resource Management Support Team Supervisor

About ACA:
 

ACA was founded in 2002 by four former SEC regulators and one former state regulator. The founders saw a need for investment advisers to receive expert guidance on existing and new regulations. Over the years, ACA has grown both organically and by acquisition to expand our GRC business and technology solutions. Our services now include GIPS standards verification, cybersecurity and technology risk, regulatory technology, ESG advisory, AML and financial crimes, financial and regulatory reporting, and Mirabella for establishing EU operations.

ACA is an equal opportunity employer that values diversity. We conduct our business without regard to actual or perceived age, race, color, religion, disability, caregiver, marital or partnership status, pregnancy (including childbirth, breastfeeding, or related medical conditions), ancestry, national origin and citizenship, sex, gender identity and expression, sexual orientation, sexual and reproductive health decisions, military or veteran status, creed, genetic predisposition, carrier status or any other category protected by federal, state and local law. 

Position Summary:

The Project & Resource Management Support Team Supervisor leads a team that provides project coordination and resource management support to global delivery teams. This Pune-based, non-billable, non-client-facing leadership role is focused on people supervision.  Ensuring team members perform at high standards, follow best practices, meet deadlines, and support PRMO operations effectively.

The Supervisor serves as a manager of people and performance, not as an individual contributor. This role will guide team productivity, foster continuous improvement, and act as a liaison to senior management to ensure alignment on goals and capacity planning.

Job Duties

Team Leadership & Performance Management

• Supervise a team of project coordinators and resource management analysts
• Provide coaching, mentorship, and professional development for all direct reports
• Conduct regular 1:1s, quarterly reviews, and annual performance evaluations
• Manage daily work allocation, workload balancing, and capacity planning
• Monitor and ensure adherence to SLAs, project documentation standards, and data accuracy metrics
• Resolve performance issues in a timely, empathetic, and structured manner

Operational Oversight

• Ensure team members complete timecards, utilization reports, and project updates on time
• Monitor accuracy of resource data and project support deliverables
• Track team metrics and produce reports on productivity, quality, and SLA adherence
• Partner with the Global PRMO Management team to forecast staffing needs and skill development plans
• Liaise with HR to manage hiring, onboarding, and offboarding processes
• Drive continuous improvement by identifying gaps, providing feedback, and recommending process enhancements

Stakeholder Communication

• Serve as the primary point of contact for performance and operational matters related to the Pune-based team
• Maintain close alignment with global PRMO, and Delivery leadership to share updates and escalate issues
• Facilitate cross-team collaboration and remove barriers for team success

Required Education and Experience  

1. Bachelor’s degree in Business Administration, Operations, Human Resources, or related field. Minimum of four (4) years of managerial experience with in-depth understanding of the requirements to manage the day-to-day operations of a high performing team/function of 30+ employees
2. Strong interpersonal and leadership skills with a focus on employee development and engagement
3. Ability to manage remote and hybrid teams effectively
4. High attention to detail and accountability for meeting quality standards
5. Strong verbal and written communication skills to coordinate across departments
6. Proficiency with Certinia PSA and/or Salesforce
7. Strong organizational skills with a keen eye for detail
8. Ability to multitask, prioritize, and work independently with minimal supervision
9. Excellent verbal and written communication skills to interact effectively across teams and stakeholders.
10. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred Education and Experience

1. Background in a professional services, consulting, or resource management environment
2. Familiarity with project management tools such as Certinia PSA, Salesforce, or similar platforms
3. Experience with performance metrics tracking, utilization dashboards, or SLA-driven work environments
4. Exposure to global operations or multicultural teams
5. Experience in governance, risk, and compliance environments or financial services is an advantage.
6. Familiarity with Conga CLM, Salesforce CPQ, or other related platforms.
7. Exposure to resource forecasting, capacity planning, or workforce management.

Required Skills and Attributes

1. People Management: Builds trust, sets expectations, and manages performance proactively
2. Coaching & Development: Helps team members grow through feedback and mentorship
3. Operational Discipline: Maintains high quality and accountability within team deliverables
4. Problem Solving: Resolves challenges constructively and collaboratively
5. Communication: Listens actively, communicates clearly, and escalates effectively
6. Demonstrated professional integrity.
7. Dependable, flexible, and adaptable to new ACA initiatives and changing client needs.
8. Strong collaboration and interpersonal skills.
9. Analytical mindset with the ability to identify and solve issues proactively.
10. Effective time management and organizational skills.
11. Adaptability in a fast-paced, evolving environment.
12. Commitment to process improvement and operational excellence

Why join our team? 
 

We are the leading governance, risk, and compliance (GRC) advisor in financial services. When you join ACA, you'll become part of a team whose unique combination of talent includes the industry's largest team of former regulators, compliance professionals, legal professionals, and GIPS® standards verifiers in the industry, along with practitioners in cybersecurity, ESG, and regulatory technology.

Our team enjoys an entrepreneurial work environment by offering innovative and tailored solutions for our clients. We encourage creative thinking and making the most of your experience at ACA by offering multiple career paths. We foster a culture of growth by focusing on continuous learning through inquiry and curiosity, and transparency. If you’re ready to be part of an award-winning, global team of thoughtful, talented, and committed professionals, you’ve come to the right place.