RMO Resource Manager Lead

Hybrid Role (Two days per week in the Pune Office/3 days remote)

Work Shift: 6:30PM-3:30AM IST

The RMO Resource Manager Lead provides strategic oversight of enterprise-wide resource allocation, supervises Resource Managers, and ensures efficient workforce planning aligned to organizational priorities. This role partners closely with PMO, Delivery, Sales, and Services leadership, drives continuous improvement in resource management processes, and escalates critical resourcing challenges to senior leadership.

Key Duties & Responsibilities  

• Lead and supervise RMO Resource Managers, including performance management, hiring recommendations, and professional development.
• Oversee allocation of PMO Project Managers and Delivery resources to ensure balanced workloads across projects.
• Review and approve fulfillment of resource requests, ensuring prioritization based on strategic demand.
• Ensure team maintains accurate skills matrices, certifications, and availability data in Certinia (PSA).
• Collaborate with Sales, PMO, and Delivery leadership to forecast future resource demand and capacity.
• Resolve escalated conflicts related to staffing, skill gaps, or capacity limitations.
• Improve and enforce RMO standard operating procedures and governance.
• Drive adoption and consistent use of resource management tools and analytics dashboards.
• Provide insights and reporting to leadership on resource utilization, capacity trends, and risks.

Supervisory Responsibility:

• This role directly supervises Resource Managers and may oversee additional resourcing personnel. Responsible for team workload distribution, operational oversight, and coaching to ensure performance excellence.

Required Education and Experience  

• Bachelor’s degree in Business, Management, Operations, or a related field
• 5+ years of experience in supervision and resource management, workforce planning, or a similar role
• Proficiency in Certinia (PSA) or similar resource management technology
• Strong communication, leadership, and stakeholder management skills
• Knowledge of project management and related business processes
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs.
• Ability to perform in fast-paced, dynamic, cross-functional environments.
• Ability to drive outcomes, multi-task and prioritize effectively.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools
• Attention to detail and ability to work independently with minimal supervision 

Preferred Education and Experience

• Prior financial services / Governance, Risk, and Compliance work experience is a plus.
• Familiarity with Salesforce, Conga CLM, and Salesforce CPQ
• Excellent communication and interpersonal skills for effective coordination across teams and external partners.
• Experience managing high-value and complex resources in a professional services and/or consulting environment.
• RCMP® certification from RMI

Required Skills and Attributes 

• Clear and concise communication skills to engage with project managers, delivery teams, and leadership.
• Ability to manage multiple tasks, deadlines, and competing priorities effectively.
• Proactive in identifying resource-related issues and developing creative solutions; adept in balancing team needs with project priorities.
• Strong analytical skills to forecast resourcing needs.
• Proficient in resource management tools and software, as well as other productivity applications.
• Develop strategic plans to align resource availability with project demands and business goals.
• Strong time-management skills to prioritize and complete responsibilities efficiently. 

What working at ACA offers: 
 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You’ll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial and emotional well-being. 

What we commit to: 
 

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.