Resource Manager

About ACA:

ACA was founded in 2002 by four former SEC regulators and one former state regulator. The founders saw a need for investment advisers to receive expert guidance on existing and new regulations. Over the years, ACA has grown both organically and by acquisition to expand our GRC business and technology solutions. Our services now include GIPS standards verification, cybersecurity and technology risk, regulatory technology, ESG advisory, AML and financial crimes, financial and regulatory reporting, and Mirabella for establishing EU operations.


Position Summary:

The Resource Manager plays a critical role in ensuring the effective allocation and management of resources for projects. This non-billable, non-client-facing position involves support for ACA’s US Reg business unit. The individual in this role is responsible for assisting with, project permissioning, workflow tracking, and other administrative tasks as assigned.

Job Duties

1. Provide operational support as assigned to facilitate team workflow
2. Assist with workflow management, workflow tracking, project set up and assignments, project hand-off, and troubleshooting
3. Participate in drafting policies, procedures, and standards as they relate to Operations processes and procedures
4. Correspond with other ACA employees to solve timekeeping, reporting, and project tracking issues
5. Assist in preparing reports and other documents as assigned
6. Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives

Required Education and Experience  

1. Bachelor’s degree in Business, Management, Operations, or a related field
2. Minimum 2 years of experience in supervision and resource management, workforce planning, or a similar role
3. Proficiency in Certinia (PSA) or similar resource management technology
4. Demonstrated ability to work collaboratively across departments
5. A commitment to providing exceptional service to internal customers
6. Knowledge of project management and related business processes
7. Dependable, flexible, and adaptable to new ACA initiatives and changing client needs.
8. Ability to work well in a fast-paced, small-team environment.
9. Ability to work independently, multi-task and prioritize effectively.
10. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools
11. Attention to detail and ability to work independently with minimal supervision

Preferred Education and Experience

1. Prior financial services / Governance, Risk, and Compliance work experience is a plus.

2. Familiarity with Salesforce, Conga CLM, and Salesforce CPQ

2. Excellent communication and interpersonal skills for effective coordination across teams and external partners.
3. Experience managing high-value and complex resources in a professional services consulting environment.

Required Skills and Attributes

1. Clear and concise communication skills to engage with project managers, delivery teams, and leadership.
2. Ability to manage multiple tasks, deadlines, and competing priorities effectively.
3. Proactive in identifying resource-related issues and developing creative solutions; adept in balancing team needs with project priorities.
4. Strong analytical skills to forecast resourcing needs.
5. Proficient in resource management tools and software, as well as other productivity applications.
6. Develop strategic plans to align resource availability with project demands and business goals.
7. Strong time-management skills to prioritize and complete responsibilities efficiently.

What we commit to:

ACA is an equal opportunity employer that values diversity. We conduct our business without regard to actual or perceived age, race, color, religion, disability, caregiver, marital or partnership status, pregnancy (including childbirth, breastfeeding, or related medical conditions), ancestry, national origin and citizenship, sex, gender identity and expression, sexual orientation, sexual and reproductive health decisions, military or veteran status, creed, genetic predisposition, carrier status or any other category protected by federal, state and local law. 
 

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, recall, transfers, leaves of absence, compensation and all other terms and conditions of employment. 

Here at ACA, we have created a variety of programs to promote ACA’s culture of inclusivity and work hard to ensure that all our employees have an equal opportunity to contribute to ACA and feel that ACA is exactly where they belong.

Why join our team? 

We are the leading governance, risk, and compliance (GRC) advisor in financial services. When you join ACA, you'll become part of a team whose unique combination of talent includes the industry's largest team of former regulators, compliance professionals, legal professionals, and GIPS® standards verifiers in the industry, along with practitioners in cybersecurity, ESG, and regulatory technology.

Our team enjoys an entrepreneurial work environment by offering innovative and tailored solutions for our clients. We encourage creative thinking and making the most of your experience at ACA by offering multiple career paths. We foster a culture of growth by focusing on continuous learning through inquiry and curiosity, and transparency. If you’re ready to be part of an award-winning, global team of thoughtful, talented, and committed professionals, you’ve come to the right place.