Salesforce QA

About ACA:
 

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

Position Summary


Join our team as a Salesforce QA Analyst and play a pivotal role in ensuring the quality and reliability of our Salesforce Cloud applications. In this dynamic position, you'll design and execute comprehensive test plans, collaborate with cross-functional teams, and drive continuous improvement. If you have a strong understanding of Salesforce Service Cloud, a keen eye for detail, and a passion for QA, we want to hear from you! Let's build high-quality Salesforce solutions together.

Job Duties
 

1. Develop test plans for Salesforce Service Cloud and related apps
2. Collaborate with teams to define test criteria
3. Create test cases for functional, regression, and UAT
4. Execute tests manually and/or automatically
5. Identify, document, and track defects
6. Develop and maintain manual/automated Salesforce tests
7. Identify opportunities to improve QA via automation
8. Communicate defects to developers and verify fixes
9. Retest issues and perform regression testing
10. Collaborate to ensure test coverage aligns with goals
11. Provide testing status reports to stakeholders
12. Set up and manage test environments
13. Validate Salesforce data integrity and consistency
14. Support users during UAT
15. Ensure UAT issues are resolved
16. Adhere to company policies and industry standards
17. Promote QA best practices
18. Maintain test documentation
19. Generate and present QA reports
20. Conduct performance and load testing
21. Optimize applications with developers
22. Provide QA guidance to team and stakeholders
23. Stay current with Salesforce releases
24. Keep up-to-date with latest Salesforce features and practices
25. Participate in training and certification

Required Education and Experience
 

1. Bachelor’s degree in Computer Science, Information Technology, or a related field.
2. 3+ years of Salesforce testing experience
3. Relevant certifications in Salesforce, particularly Service Cloud, or QA methodologies are highly desirable.
4. Two or more years of Copado or other Salesforce test automation experience

Required Skills and Attributes 
 

1. Strong interpersonal and collaboration skills.
2. Excellent written, verbal communication and presentation skills
3. Firsthand experience in large, global implementations using Salesforce Sales & Service Cloud
4. Experience working in an IT Agile team.
5. Demonstrates professional integrity and adaptability in a fast-paced environment.
6. Builds effective relationships with colleagues and clients.
7. Highly motivated and proactive in self-education and career progression.
8. Strong organizational and problem-solving skills with attention to detail.
9. Excellent communication and organization skills.
10. Understands IT goals and impact on the company.
11. Ability to work independently and collaboratively, with leadership skills.
12. Committed to continuous learning and staying current with industry trends.
13. Dedicated to upholding ACA’s high-quality standards and customer service focus

What working at ACA offers:
 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You’ll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial, and emotional well-being.


What we commit to:
 

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.