Senior Application Support Engineer

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.


The Opportunity:
 

The Sr. Application Support Engineer performs day-to-day technology support team duties with respect to a variety of ACA Technology platforms, including determining issues, troubleshooting, and providing advice for corrective actions. The individual in this position will also assist the Application Support Manager in training new ACA application support team members and assuring quality, speediness, and resolutions are delivered to the client.

What you’ll do:

• Re-create, analyze, troubleshoot, and diagnose incidents
• Determine root cause of incidents (e.g., configuration, defect, misuse)
• Liaise with other developers and product owners on corrective actions or viable workarounds to resolve
• incidents
• Execute fixes, code enhancements, and optimization, with minimal assistance
• Respond to direct and indirect inquiries based on client service level agreements
• Execute scheduled or unscheduled tasks relating to operational maintenance and monitoring of technology applications
• Perform routine audits of systems for the purpose of preventative maintenance of applications and report
• on status of systems
• Perform call management, including logging, monitoring, updating, prioritizing and resolving calls, emails and indirect inquiries in a timely fashion to ensure the team achieves their SLA goals
• Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives
• Perform training of new application support team members or current team members in learning additional applications the team supports.
• Supervise, train, evaluate, oversee, and provide feedback to junior colleagues
• Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives.

To qualify for the role you must have:

• Bachelor’s degree.
• Five (5) years’ professional experience in C#.NET and/or C#.Core
• Solid knowledge of web client libraries and frameworks: JavaScript and Angular 2.x
• Solid database (MS SQL) development skills
• Solid experience supporting applications in shared or virtual environments
• Familiarity with SQL DBMS interface and integrated tools
• Knowledge of troubleshooting tools and techniques related to networks and systems
• In-depth knowledge of stored procedures
• General understanding of n-Tier application architecture concepts
• General understanding of various IT security concepts as they relate to production environments
• Solid working knowledge in all application and in all aspects currently supported by the team.

Skills and attributes for success:

• Demonstrated professional integrity.
• Demonstrated professional integrity
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
• Ability to work well in a fast-paced, small-team environment
• Ability to work independently, multi-task and prioritize effectively
• Ability to establish and maintain effective working relationships with colleagues and clients
• Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks
• Dedicated to upholding ACA’s high-quality standards and customer service focus
• Strong organizational and problem-solving skills with attention to detail
• Strong oral and written communication skills
• Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet
• Willing to travel – up to 10%

What working at ACA offers:

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You’ll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial and emotional well-being.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.