Senior Project Coordinator

About ACA:
 

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.


Position Summary:

The Senior Project Coordinator (SPC) provides advanced operational and analytical support to the PRMO Support Team, ensuring seamless project execution and resource coordination. This non-billable, non-client-facing role builds upon the foundational responsibilities of the Project Coordinator by owning data accuracy, leading reporting efforts, managing escalations, and maintaining team-level operational trackers such as absence records. The SPC partners closely with Team Leads to drive continuous improvement initiatives and support the adoption of new workflows, contributing significantly to the team's overall efficiency and effectiveness.


Job Duties

1. Assist project managers with administrative activities, including reporting, monitoring project progress, and making updates within Certinia PSA Cloud (PSA) application
2. Identify missing and/or inaccurate project data and collaborate with PMO Project Managers, RMO Resource Managers, and project resources to ensure accurate and complete information
3. Prepare and maintain project documentation and reporting at the direction of PMO Project Managers
4. Ensure project data is organized and accessible for team members and stakeholders
5. Develop expertise in the PSA system to manage multiple project requests efficiently
6. Implement system updates and changes as required by PMO Project Managers
7. Serve as a communication liaison between project teams, stakeholders, and internal customers
8. Provide clear and concise updates to team members on project-related activities and deadlines
9. Perform internal support activities to streamline project execution.
10. Assist with external support tasks as required to facilitate project success.

Required Education and Experience  

1. Bachelor’s degree in business administration, project management, or a related field
2. 5-8 years of experience in a project manager or related administrative role, ideally in a professional services/ consulting environment
3. Proficiency in project management tools and software
4. Strong attention to detail and ability to work in a fast-paced environment
5. Eagerness to develop expertise in project management processes and tools
6. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools
7. Ability to work independently with minimal supervision

Preferred Education and Experience

1. Proficiency in Certinia PS Cloud (PSA) and/or Salesforce
2. Excellent communication and interpersonal skills for effective coordination across teams and external partners.
3. Proven experience managing high-value and complex projects in a governance, risk, and compliance consulting environment.
4. Financial Industry experience

Required Skills and Attributes

1. Strong verbal and written communication skills to interact effectively with project teams, stakeholders, and internal customers.
2. Ability to identify and resolve issues that arise during a project, utilizing critical thinking and collaborative approaches.
3. Exceptional organizational skills to manage multiple priorities and prevent oversights.
4. Proficiency in managing personal time effectively and communicating team time utilization to stakeholders.
5. Assist in creating budgets and developing strategies to optimize project resources and reduce expenses.
6. Collaborate with internal stakeholders to resolve conflicts and align expectations.

Additional Responsibilities

1. Responsible for ensuring data accuracy across project systems and documentation.
2. Performs reporting activities, including generating and analyzing project and resource reports.
3. Identifies and communicates challenges/risks to Team Lead.
4. Maintains and monitors the absence tracker for team visibility and planning.
5. Assist Team Leads on continuous improvement initiatives and adoption of new workflows.
6. Provide support to Team Lead in training Project Coordinators, contributing to onboarding and skill development initiatives.

What working at ACA offers: 
 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You’ll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial and emotional well-being. 

 

What we commit to: 
 

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.