Call Chaperone Analyst (MS)

The Opportunity

As a Call Chaperone Analyst, you will monitor scheduled calls between ACA’s clients and experts in various fields. You will play a crucial role in ensuring compliance with client and regulatory requirements by conducting pre-call diligence, keeping detailed notes, identifying potential issues, and escalating items of interest as needed. This position offers a unique opportunity to gain exposure to a wide range of topics and industries while contributing to the integrity of our client engagements.

This is a part-time 20 hour per week shift /5 days per week Monday-Friday with the shifts below and will be required to be in the following locations: NYC/Tri-State, Pittsburgh, Chattanooga, Portland (Maine), Boston, Chicago, Florida (Boca Raton, Miami), San Francisco, Los Angeles, Dallas, or Houston. 

• 9:30am - 1:30pm
• 10:30am - 2:30pm
• 3:30 - 7:30pm

What you’ll do:

• Conduct pre-call diligence to understand the topic and nature of each call.
• Keep detailed notes about what was discussed on each call to allow others who were not there to understand the discussion that took place.
• Identify items that may violate the client’s code of ethics or other compliance procedures, the expert network’s terms of service, or could be identified by a regulator as a potential item of interest in a review.
• Research any item that was identified as a potential item of interest on a call to determine if it is worth notifying the client.
• Escalate any items of interest to the designated escalation team and be available for follow-up questions.
• Prepare written summaries of each call that may be submitted to clients.

To qualify for the role you must have:

• Some college and/or professional work experience 
• Proficiency with Microsoft Office applications, Adobe Acrobat, and the Internet

Preferred Qualifications: 

• Research and writing experience
• Compliance oversight experience (any industry)
• Customer service experience

Skills and attributes for success:

• Ability to learn concepts and subject matter quickly and apply knowledge
• Excellent written and verbal communication skills
• Strong interpersonal and collaboration skills
• Ability to prioritize and meet deadlines
• Self-starter and team player with the ability to work with limited supervision
•  Demonstrated professional integrity
• Ability to work in a fast-paced, small team environment
• Ability to establish and maintain effective working relationships with colleagues
• Dedicated to upholding ACA’s high-quality standards and customer service focus
•  Strong organizational and problem-solving skills with attention to detail
• Proficient with Microsoft Office applications and comfortable working in a tech enabled environment.

What working at ACA offers: 

Part-time employees are eligible for paid time off as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, and other forms of leaves of absence when needed to support your physical, financial, and emotional well-being. 

About ACA: 

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape. 

What we commit to: 

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.