Client Engagement Associate

Highly desired locations: Pittsburgh, Portland, Chattanooga, Portland/Maine, Boston, Chicago, Boca Raton, Miami, Dallas, Houston

Note: This role will likely move to hybrid in the future

The Opportunity:

The Client Engagement Associate is a service position primarily focused on client satisfaction and retention. A successful candidate will be skilled at building c-level relationships with new and existing clients, supporting growth initiatives and activities of internal Account Owners, collaborating with internal delivery teams to ensure prompt delivery of projects. Are you usually referred to as a “people person”? Does your family and friends rely on you to organize reunions because they know it will get done really well? Do you love color-coding your to-do lists? Do texts with typos bother you? If you have excellent communication skills (written and verbal), strong attention to detail, and really enjoy getting stuff done with a “no balls dropped” attitude, the Client Engagement Associate role would be ideal for you.  

What you’ll do:

• Work closely with 2-3 Account Owners to manage and retain client relationships and build client loyalty across a pool of 50-100 clients. 
• Develop and maintain understanding of the client’s overall business, future plans, and potential needs 
• Collect and maintain key client-related data 
• Maintain ongoing understanding of client’s various engagements across ACA 
• Create and disseminate project status updates to each client on a monthly basis, and help account owners prepare for quarterly touch points with clients 
• Schedule client meetings and touch points for account owners 
• Nudge clients on deliverables, dates and deadlines 
• Own the client project dashboard and escalate issues quickly 
• Initiate frequent touches with clients to prove value and support increased loyalty 
• Communicate status and next steps to the client and appropriate internal ACA partners 
• Act as primary escalation contact for small-to-mid level client questions and concerns 
• Coordinate with multiple service delivery groups at ACA Aponix to ensure excellent, timely, and consistent client delivery 

To qualify for the role you must have:

• Bachelor’s Degree required – major or concentration in business, marketing, engineering 
• Two (2) years of related experience 

Preferred Education and Experience 

• Exposure to Salesforce 
• MS Office Suite (especially PowerPoint and Excel) 

Required Skills and Attributes  

• Ability to build strong relationships and engage with multiple stakeholders in different parts of the organization  
• Exceptional project management skills and attention-to-detail  

• Excellent communicator in written and verbal form  
• Demonstrated professional integrity 
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs 
• Ability to work well in a fast-paced, small-team environment  
• Ability to work independently, multi-task and prioritize effectively  
• Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks  
• Dedicated to upholding ACA’s high-quality standards and customer service focus 
• Strong organizational and problem-solving skills 
• Resourceful at identifying problems and solutions to problems  
• Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet  

What working at ACA offers:

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.