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External Job Description
The Opportunity
The Sr. Application Support Engineer performs day-to-day technology support team duties with respect to a variety of ACA Technology platforms, including determining issues, troubleshooting, and providing advice for corrective actions. The individual in this position will also assist the Manager, Tech Leads, Application Support, in training new ACA application support team members and assuring quality, speediness, and resolutions are delivered to the client.
What you’ll do:
- Re-create, analyze, troubleshoot, and diagnose incidents
- Determine root cause of incidents (e.g., configuration, defect, misuse)
- Liaise with other developers and product owners on corrective actions or viable workarounds to resolve incidents
- Execute fixes, code enhancements, and optimization, with minimal assistance
- Respond to direct and indirect inquiries based on client service level agreements
- Execute scheduled or unscheduled tasks relating to operational maintenance and monitoring of technology applications
- Perform routine audits of systems for the purpose of preventative maintenance of applications and report on status of systems
- Perform call management, including logging, monitoring, updating, prioritizing and resolving calls, emails and indirect inquiries in a timely fashion to ensure the team achieves their SLA goals
- Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives
- Perform training of new application support team members or current team members in learning additional applications the team supports.
- Supervise, train, evaluate, oversee, and provide feedback to junior colleagues
- Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives
To qualify for the role you must have:
- Ubuntu/Linux architecture and commands
- Solid knowledge of web client JavaScript libraries
- Debugging within the Linux architecture/logs
- Networking, updating Secured certifications, server upgrades, patches, and Bash scripting
- AWS CLI, S3, EC2, CloudWatch, IAM permissioning, and autoscaling
- RDS SQL – MySQLUnderstanding and using the SDLC
- Bachelor’s degree – concentration in computer science, information systems, or related field preferred
- Experience with performance monitoring tools and analysis preferred
Skills and attributes for success:
- Demonstrated professional integrity
- Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
- Ability to work well in a fast-paced, small-team environment
- Ability to work independently, multi-task and prioritize effectively
- Ability to establish and maintain effective working relationships with colleagues and clients
- Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks
- Dedicated to upholding ACA’s high-quality standards and customer service focus
- Strong organizational and problem-solving skills with attention to detail
- Strong oral and written communication skills
What working at ACA offers:
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.
About ACA:
ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.
What we commit to:
ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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