Senior Application Support Engineer

The Opportunity

The application support engineer specializing in financial concepts, including understanding transactions, holdings, and securities.  You will be responsible for executing daily tasks within the technology support team, specifically focusing on the personal trading aspect of ACA Technology platforms. This includes identifying issues, troubleshooting, offering guidance on corrective measures, and managing system configurations.  This would include maintaining data integrity and providing support to clients. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to troubleshoot and resolve data-related issues efficiently. 

• Highly desired locations: New York City, Pittsburgh, Chattanooga, Boston, Chicago, Florida (Boca Raton, Miami), San Francisco, Los Angeles, Dallas, and Houston.
• Note: This role will likely move to a hybrid role in the future.

What you’ll do:

• Conduct analysis, troubleshooting, and diagnosis of incidents related to brokerage account connections. 
• Validate system-generated outcomes against clients' expected data. 
• Manage cases comprehensively, including logging, monitoring, updating, prioritizing, and resolving calls, emails, and indirect inquiries promptly. 
• Capable of fixes, code enhancements, and optimization, with minimal assistance.  Should know system well enough to train and assist other Support members 
• Collaborate with developers and product owners to determine corrective actions or feasible workarounds for incident resolution. 
• Assist clients in establishing connections for brokerage accounts. 
• Offer recommendations to key stakeholders and leadership, leveraging insights to advocate for both internal and external users. 
• Demonstrate proficiency in meeting deadlines, delivering exceptional support, and producing progress reports and documentation of client responses. 

Preferred Education and Experience 

• Proficient in analytical skills, adept at resolving issues through troubleshooting. 
• Familiarity with financial concepts, including understanding transactions, holdings, and securities. 
• Bachelor’s degree, with a preference for a concentration in technology or finance. 
• MS SQL proficiency is must 

Skills and attributes for success:

• Excellent proficiency in reading, writing, and comprehending the English language. 
• Understanding of financial concepts, including transactions, holdings, and securities. 
• Strong interpersonal communication abilities 
• Strong database (MS SQL) development skills 
• In-depth knowledge of stored procedures 
• Familiarity with SQL DBMS interface and integrated tools 
• Professional experience in C#.NET and/or C#.Core 
• Ability to read, understand, and modify code (code-competency) for diagnosis, escalation, and resolution 
• Reliable, adaptable, and open to new ACA initiatives and evolving client requirements. 
• Capable of working independently, managing multiple tasks, and prioritizing effectively. 
• Proficient in thriving within a fast-paced, small-team environment. 
• Highly motivated and focused on achieving goals; proactive in self-education and career advancement; willing to contribute to both internal and external projects and tasks. 
• Solid organizational and problem-solving skills with a keen eye for detail

What working at ACA offers: 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance. 

About ACA: 

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape. 

What we commit to: 

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.