Senior Client Implementation Specialist

The Opportunity: 

ACA is currently looking for a Senior Client Implementation Specialist to oversee the custom implementation and configuration of ACA’s ComplianceAlpha software product.  This role is a part of the Professional Services team, within our Tech Services division, and manages system implementations,  integrations, and upgrades, and client specific customizations for new and existing clients. The ComplianceAlpha RegTech solutions platform integrates risk and compliance management activities, trade surveillance and monitoring, compliance program testing, and in-depth analytics to help risk and compliance officers simplify and streamline their compliance management responsibilities. ComplianceAlpha is trusted by over 1,200 financial services firms, globally, to help protect and grow their business.  

• Office Locations: NYC (office is near Grand Central), Pittsburgh, Medford, Oregon, Chattanooga, Portland, Maine and Boston
• Must be able to go into one of these offices 2 days/week (Hybrid)

What you’ll do: 

• Function as a subject matter expert in ComplianceAlpha and advise clients on complex regulatory requirements and act as a liaison between ACA product teams and ACA clients 
• Perform analysis on business issues; propose solutions and define requirements 
• Manage client relationships, including acting as the primary client contact and on technology implementation projects and working directly with clients to onboard, conduct training sessions, and manage customer feedback 
• Understand and conduct data extraction, cleansing, manipulation, and analysis processes 
• Communicate and manage internal and external implementation requirements and expectations 
• Provide diagnostic support and issue resolutions for the ACA proprietary software applications 
• Maintain procedural documentation and update as necessary 
• Constantly evaluate process and procedures for inefficiencies, and make recommendations for improvement, and drive them through with stakeholders 

To qualify for the role, you must have: 

• Minimum of three (3) years of experience with a preference working for a company in FinTech, financial services or investment technology   
• Financial compliance 
• Bachelor’s Degree in computer science, information technology, math, or related field  
• Minimum of two (2) years of customer service experience 

Ideally, you’ll also have: 

• Familiarity with source control management (Git) 
• Experience in Surveillance, eCommunication or Archiving systems 
• Working knowledge of database concepts and SQL 
• Prior experience implementing SaaS products 
• Prior experience with software patch deployment 
• Excellent customer service experience 
• Prior experience with ComplianceAlpha suite of products 

Skills and attributes for success: 

• Demonstrated professional integrity.  
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs. 
• Ability to exercise discretion and make independent judgments on matters of significance. 
• Ability to work well in a fast-paced, small-team environment. 
• Ability to work independently, multi-task, and prioritize effectively.  
• Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on projects and tasks.  
• Dedicated to upholding ACA’s high-quality standards and customer service focus. 
• Strong organizational and problem-solving skills with impeccable attention to detail.  
• Strong verbal and written communication skills 
• Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet 

What working at ACA offers: 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance. 

About ACA: 

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape. 

What we commit to: 

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.