Senior Training & Adoption Specialist

The Opportunity: 

We are looking for a Senior Training Specialist to play an integral role in facilitating and executing our employee training & education programs related to our ComplianceAlpha software to help drive internal and external adoption. This role will provide you with an opportunity to work with cross functional teams including Product, Engineering, Customer Success, Support, ACA’s Consulting Teams and more.  This job is a perfect fit if you enjoy working with people, learning complex systems and being able to distill information in a creative way to users and stakeholders.   

ACA is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower clients to reimagine GRC and protect and grow their business. ACA’s ComplianceAlpha® RegTech solutions platform integrates risk and compliance management activities, trade surveillance and monitoring, compliance program testing, and in-depth analytics to help risk and compliance officers simplify and streamline their compliance management responsibilities. ComplianceAlpha is trusted by over 1,250 financial services firms, globally, to help protect and grow their business.  

What you’ll do: 

• Develop and deliver internal ComplianceAlpha training across various teams within ACA.  
• Learn and become an expert in various ACA ComplianceAlpha modules and toolsets.  
• Create and execute a learning & development strategy which ensures that knowledge is passed on properly and helps drive adoption of the products internally 
• Work closely with the Product Teams to refresh educational offerings and ensure they stay up to date 
• Work with various client-facing teams on creating training course materials to include user guides, videos, quick reference guides, course outlines, FAQs, and exercises. 
• Perform ad-hoc work / be involved special projects as necessary to support ACA on various training initiatives 

To qualify for the role, you must have: 

• Bachelor’s Degree 
• At least 5 years' experience and a proven record of accomplishment of developing and delivering effective training OR relevant compliance/GRC consulting experience. 
• An understanding of training methodologies, theories, and the mechanisms behind effective instructor-led training. 
• Experience learning complex software systems.  
• Experience of delivering remote training. 
• Exceptional knowledge of core MS Office 2016 applications (Outlook, Word, Excel and PowerPoint). 

Skills and attributes for success: 

• Demonstrated professional integrity. 
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs. 
• Ability to work well in a fast-paced, small-team environment. 
• Ability to work independently, multi-task and prioritize effectively. 
• Ability to establish and maintain effective working relationships with colleagues and clients. 
• Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks. 
• Dedicated to upholding ACA’s high-quality standards and customer service focus. 
• Strong organizational and problem-solving skills with attention to detail. 
• Strong oral and written communication skills. 
• Able to deliver small, medium tasks, independently. 

What working at ACA offers: 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.  

About ACA: 

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape. 

What we commit to: 

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.