Sr. Data Analyst - Broker Feed

The Opportunity:  

The role of Sr Data Analyst (Broker Feed Support) works directly with ACA’s software clients to ensure that they are getting the most out of our software products. This role focuses on assisting and supporting ACA clients with their ComplianceAlpha Broker Feed connections. The Support Team is on the front line of making sure that our clients are engaged, happy, and utilizing our products to their fullest extent

• Highly desired locations: New York City, Pittsburgh, Chattanooga, Boston, Chicago, Florida (Boca Raton, Miami), San Francisco, Los Angeles, Dallas, and Houston.
• Note: This role will likely move to a hybrid role in the future.

What You’ll Do:  

• Create connections for brokerage accounts for clients 
• Analyze, troubleshoot, and diagnose incidents related to the brokerage account connections
• Liaise with other developers and product owners on corrective actions or viable workarounds to resolve incidents
• Provide recommendations to key stakeholders and leadership, using your insights to advocate for both internal and external users
• .Ability to meet required deadlines, provide exceptional support, and reporting and documenting progress reports and client responses. 
• Perform call management, including logging, monitoring, updating, prioritizing and resolving calls, emails and indirect inquiries in a timely fashion

To Qualify this Role, You Must Have: 

• Bachelor’s degree
• 3-4 years of experience as a data analyst

Skills and Attributes for Success:

• Demonstrated professional integrity
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
• Ability to work well in a fast-paced, small-team environment
• Ability to work independently, multi-task and prioritize effectively
• Ability to establish and maintain effective working relationships with colleagues and clients
•  Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks
•  Dedicated to upholding ACA’s high-quality standards and customer service focus
•  Strong organizational and problem-solving skills with attention to detail
• Strong oral and written communication skills
• Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet

Preferred Education and Experience

• Financial institution experience a plus
• Relationship management with clients, external and internal counterparts
• Basic SQL skills

What working at ACA offers: 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.  

About ACA: 

What we commit to: 

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.